AI Clerk answers resident questions in website chat and in your public inquiry inbox. It guides property owners step by step through filings such as tax relief applications and address changes, looks up specific records such as a parcel's current value, and resolves routine questions with no staff involvement.

When a resident needs a person, AI Clerk hands the conversation to staff while the resident is still online. Waiting chats are assigned automatically to available staff, up to each person's chat capacity, and staff can work several conversations side by side.

Every chat, email, and phone inquiry becomes a numbered ticket with a department, category, priority, and assigned staff member. Each ticket carries a summary, the AI's answer, internal notes, and attached files.

Staff reply to a ticket by email directly from the platform, with attachments. The ticket number stays in the subject line, so replies thread back to the same ticket, and anyone who picks it up sees the complete history.

Staff file a ticket for a phone caller and verify the caller with a one-time code sent by email or text message. AI Clerk drafts the answer and the reply goes to the caller's inbox. Verified contacts are flagged on each ticket.

Set first response and resolution targets, optionally in business hours, with SLA breach tracking. The dashboard reports open tickets, tickets resolved by AI, escalation rate, response and resolution times, and more, filtered by department and date.

Your office uploads the documents AI Clerk answers from, with version history and the ability to restore earlier or deleted documents. Settings and email and text message templates are office controlled, and every change can be undone.

Staff are set up as Agents, Supervisors, or Administrators. Agents see tickets in their assigned departments, while Supervisors and Administrators see every department. Channels and chat capacity are configurable per user.