Technical support
Support that calls you first.
8 to 5 in your time zone, from people who know your office and your deadlines.
Our support team understands the pressures our customers face, from their work and from taxpayer expectations. Some tools are used only once a year, so we learn each customer’s workflows and tailor our support and materials to fit. We track every call, email and message, and we reach out before small issues become missed deadlines.
Always on your clock
8 to 5, your time.
Our support hours follow your office, wherever you are from the Pacific to the Eastern time zone.
8–5
your local time
Coast to coast
every customer, Pacific to Eastern
24/7
web support in Capture Insight
Proactive support
We don’t wait for the phone to ring.
Usage monitoring
We watch how your office uses the system and suggest training when a team could get more out of a feature.
Deadline courtesy calls
If an activity is running close to a legislative deadline, we call you before it becomes a problem.
Quarterly support reports
Every customer receives a quarterly summary of the items we tracked, including calls and trouble reports.
Get help
Three ways to reach us.
Phone support
Monday to Friday, 8:00 A.M. to 5:00 P.M. in your local time zone. For after-hours support, call ahead to schedule an appointment.
1-855-753-6236 or 678-240-2750
Web support, 24/7
Log in to Capture Insight with your username and password to submit support or feature requests.
Email support
Email esupport@ering-cad.com. We answer all email within two business days. For urgent issues, please call our hotline.
Training and coaching
Ready for every season.
Staff change and some tasks come once a year, so we keep teaching long after go-live.
Annual cycle coaching
Web conferences and coaching ahead of roll closing and settlement, and through the appeal period.
New staff onboarding
Role-based training so new team members are productive quickly.
Webinars
Regular sessions on new Capture features and best practices. Sign up for a webinar
Support from the people who built it. E-Ring’s own staff provide support and training, never a subcontractor.