E-Ring technical support is an integral part of all our products and solutions. At E-Ring, we believe a good business application is not complete without a good support team. Our support team understands the work pressure and tax payer pressure that our customers have to endure. We also understand that our customers may not use all the tools all the time, in fact, we know that certain tools and workfows will be used only once a year. Knowing our customers' workflow and how our customers work has helped us design our support structure and support material. We track all support calls, email exchanges, fax messages for constant quality improvement and for training purposes within our support team.
Our phone lines are open 8:00 A.M. to 6:00 P.M. eastern time. For after hours support, please call in advance to schedule. Contact our support at 1-855-753-6236 or 678-240-2750.
Support requests can be made through Capture Insight. Customers are provided with a log in and password which allows them to enter support or feature requests.
You can email your questions to E-Ring support at email@example.com. All email questions are answered within two business days. For critical support, please call our phone line.