Owners can easily submit their appeal forms and supporting evidence (comparable sales data, appraisals, photographs) directly through the portal, eliminating the need for in-person visits or cumbersome mailings.

The two-way messaging and document sharing create a transparent process. Owners can log in to check the real-time status of their appeal, see all related documents the government has reviewed, and understand the next steps.

The secure messaging feature means all correspondence with government staff is kept in one place, tied directly to their case file. This is more organized and secure than using personal email, ensuring no important messages or documents get lost.

Automated notifications and reminders keep owners informed about deadlines for submissions, hearing dates, or requests for additional information.

Incoming appeal applications and documents are automatically organized and indexed to the correct property file, eliminating the manual effort of scanning and filing paper documents.

All documents and communication are centralized, allowing multiple assessors or board members to review the case file simultaneously and securely share internal notes or expert opinions.

Automation of administrative tasks and immediate access to complete, organized case files accelerates the review and decision-making process, leading to a quicker resolution for the property owner and increased informal settlements.

Every action — from document upload to internal review notes and two-way messages — is logged with a date and time stamp, creating an immutable audit trail that supports transparency and helps defend decisions against future challenges.